Fehmarnstraße 10
22047 Hamburg
hereinafter referred to as "Hanseatic Parkservice"
1. Scope of Application
1.These General Terms and Conditions apply to all contracts between HPS Hanseatic Parkservice UG (haftungsbeschränkt) and the customer concerning the paid provision of parking spaces as well as additional services, in particular valet service, shuttle service, vehicle acceptance, vehicle return and related ancillary services.
2.These GTC shall apply exclusively in the version valid at the time of booking. Any deviating, conflicting or supplementary terms and conditions of the customer shall not become part of the contract unless Hanseatic Parkservice expressly agrees to their validity in text form.
3.The contract language is German.
2. Contracting Party / Booking Method / Conclusion of Contract
1. The customer's contractual partner is exclusively HPS Hanseatic Parkservice UG (haftungsbeschränkt), Fehmarnstraße 10, 22047 Hamburg.
2. The presentation of services on the website, in the booking system, in price lists or in other media does not constitute a binding offer.
3. Bookings and contractual amendments may only be made in writing by e-mail or via the online booking system provided by Hanseatic Parkservice.
4. Telephone bookings, verbal side agreements, messenger bookings, in particular via WhatsApp, as well as any other agreements not confirmed in writing shall not become part of the contract.
5. By making a written booking by e-mail or by online booking, the customer submits a binding offer to conclude a contract.
6. The contract is concluded only upon receipt of the written booking confirmation by e-mail or by express written confirmation from Hanseatic Parkservice.
7. The written booking confirmation of Hanseatic Parkservice shall be exclusively decisive for the type, scope, period and price of the services owed.
8. Amendments, additions, rebookings or side agreements shall only be effective if they have been confirmed by Hanseatic Parkservice in writing by e-mail.
9. Any transfer of the booking to third parties requires the prior written consent of Hanseatic Parkservice.
10. The customer shall have no claim to a specific parking space, a specific parking level or a specific handover location unless this has been expressly confirmed in writing.
3. Subject Matter of the Contract / Types of Service / Place of Performance
1. The subject matter of the contract is the paid provision of a parking space for the agreed period as well as, if expressly booked separately, additional services, in particular shuttle service or valet service.
2. A custody agreement including any further duty of care, guarding, surveillance or guaranteed success shall only exist if this has been expressly agreed in writing.
3. The place of performance for all services of Hanseatic Parkservice is Hamburg.
4. Hanseatic Parkservice is entitled to move and reposition vehicles on the company premises and between parking areas used for business purposes to the extent necessary for the performance of the contract.
5. The written booking confirmation shall be exclusively decisive for the scope of the services owed.
4. Shuttle Service
1. Shuttle service is an additional service that must be booked separately and is only owed if it is expressly stated in the written booking confirmation.
2. Shuttle service is subject to additional charges in accordance with the price regulation agreed at the time of conclusion of the contract.
3. In the case of shuttle service, the customer independently drives and parks the vehicle on the parking space assigned or released by Hanseatic Parkservice at the customer's own responsibility.
4. In the case of shuttle service, the service of Hanseatic Parkservice is limited to the provision of the parking space and, if booked, the transfer of the customer between the parking area and the airport.
5. The customer is solely responsible for parking, maneuvering, stopping, locking, securing and subsequently driving the vehicle out of the parking space.
6. The customer shall be liable in accordance with statutory provisions for any damage caused by the customer while parking, maneuvering, stopping or driving out to other vehicles, facilities or other legal interests.
5. Valet Service
1. Valet service is a separately agreed service and is only owed if it is expressly stated in the written booking confirmation.
2. In the case of valet service, Hanseatic Parkservice takes over the vehicle at the agreed handover point, transfers it to the parking area and hands it back at the agreed location upon the customer's return.
3. If the customer hands over the vehicle key, Hanseatic Parkservice is entitled to move the vehicle to the extent necessary for the performance of the contract.
4. Vehicle handover shall take place exclusively after operational coordination at the handover point communicated by Hanseatic Parkservice.
6. Obligations of the Customer
1. The customer is obliged to provide complete and truthful information when making the booking, in particular:
∘ name
∘ e-mail address
∘ mobile phone number
∘ vehicle data
∘ license plate number
∘ flight numbers
∘ flight times
∘ arrival and return dates
∘ booked additional services
2. Changes to flight times, return times, landing dates, vehicle data or other circumstances relevant to performance must be communicated to Hanseatic Parkservice immediately in writing by e-mail.
3. Changes communicated by telephone or via messenger shall only be deemed effective if they are subsequently confirmed by Hanseatic Parkservice in writing by e-mail.
4. At the time of handover, the vehicle must be roadworthy, operational and compliant with legal requirements. In particular, the customer is responsible for ensuring that brakes, steering, lighting, battery, tires and other safety-relevant functions are in proper working order.
5. Before handover, the customer shall, without being asked, inform Hanseatic Parkservice of all known or identifiable special features and defects of the vehicle, in particular:
∘ pre-existing damage
∘ technical defects
∘ warning messages
∘ special operating features
∘ alarm systems
∘ immobilizers
∘ brake or steering problems
∘ low ground clearance
∘ modifications
∘ other operationally relevant special features
6. The customer is obliged to remove all valuables, cash, keys, identification documents, records, data storage devices, navigation systems, mobile phones and any other valuable or easily removable items from the vehicle before handing it over.
7. Handover / Damage Report / Documentation
1. Upon vehicle acceptance, Hanseatic Parkservice is entitled to document the externally visible condition of the vehicle by means of a handover report, sketch, photographs or digital documentation.
2. The documentation serves evidentiary, organizational and processing purposes.
3. A complete recording of all minor damage, dirt, wheel damage, stone chips, interior defects or hidden pre-existing damage is not owed, in particular in cases of darkness, precipitation, dirt, time pressure or high operating volume.
4. Acceptance of the vehicle does not constitute confirmation that the vehicle is free from pre-existing damage, technical defects or other defects.
5. If the customer hands over the vehicle key, Hanseatic Parkservice is entitled to move the vehicle to the extent necessary for the performance of the contract.
8. Return / Complaints / Damage Notification
1. The customer is obliged to inspect the vehicle immediately upon return, insofar as this is reasonable.
2. Obvious damage, missing items or other complaints must be reported to Hanseatic Parkservice immediately, at the latest before leaving the handover location.
3. Claims asserted later shall remain unaffected only insofar as the alleged defect or damage was objectively not recognizable during a proper initial inspection or where mandatory statutory provisions provide otherwise.
4. The return receipt or the customer's signature upon return documents receipt of the vehicle. It does not constitute an acknowledgment of claims by Hanseatic Parkservice.
9. Flight Times / Waiting Times / Delays / Additional Charges
1. All times stated by the customer serve operational and scheduling purposes.
2. Only the booking and amendment data communicated by the customer in writing and taken into account by Hanseatic Parkservice shall be decisive.
3. In the event of flight times, return times, landings, baggage claim times or other performance-relevant data not being communicated in writing, being communicated late or being communicated incorrectly, Hanseatic Parkservice shall not be liable for resulting waiting times, delays, additional costs or consequential damages unless Hanseatic Parkservice acted intentionally or with gross negligence.
4. In the event of substantial delay, delayed return, additional waiting time or exceeding the booked parking period, the agreed or currently applicable additional charges may be invoiced.
5. Delays caused by traffic, airport operations, official measures, security measures, weather, road closures, accidents or force majeure are beyond the control of Hanseatic Parkservice.
